Growing Market Competition forces vendors to constantly improve the ways and channels of sales. Hence the growing popularity of various systems supporting wholesale and retail.TMS SFA System is a category of systems that supports the work of sales representatives (Sales Force Automation). The characteristic feature of such systems is direct access to the system from anywhere via a handheld PDA device or smartphone.

The system gathers information allowing:

• monitoring of sales outlets
• control over the disbursement of POS materials and their budgeting
• marketing research of the competition
• efficiency measurements of the work of the representative structures
• to determine the level of turnover of goods in a variety of distribution channels
• quick and accurate assess of the situation of individual clients
• analyzing the sales of products, their types and groups in terms of volume and value, broken down by specific customers or customer categories and manufacturers
• definition and control of sales
• to categorize customers for better time management of representatives
• to analyze the work of Sales Representatives
• constant monitoring of the work of Sales Representatives and the orders that has been placed

Together it allows proper conduct of human resource management policies and reduce the cost of operation of the representative network.

Implementation of TMS SFA system contributes to:

• efficient management of the network of employees working in the field
• optimized operating and personal costs
• sales growth by automation of tasks performed by Sales Representatives
• improvement of the planning of activities of Sales Representatives
• better management and presentation of the provider at the point of sales
• automation of various kinds of promotions, prices, quantity, and other
• improvement of marketing research
• labor productivity growth, and thus better sales results and more satisfied customers
• the possibility to expand into new markets with the ability to serve more customers using the same amount of employees and time
• improve the quality of customer service through quick and easy access to information from anywhere and at any time, eliminating the risks associated with making mistakes by workers using traditional methods

Today's market conditions are forcing service companies to use more and more creative management systems in order to meet customer requirements at the lowest costs. One of the measures to achieve this objective are FFA (Field Force Automation) category systems designed to manage the work of distributed technicians and supply logistics. They provide central management of the execution of orders to rectify failures, and remote access to central information using mobile devices for employees working in the field. With these devices service staff have, in the place of their work, the latest data on the tasks assigned to them and archival resources associated with supported devices and clients. Acclaimed, in the category of mobile service management systems provided to the customer on-site is the TMS FFA system based on proven technology. The system monitors the operation of distributed employees working in the field, automatically recording their whereabouts and travel route, as well as providing up-to-date information about the performance of their duties , which on one hand allows managers to track the progress of company's work, on the other hand allows you to perform a variety of multi-dimensional analysis at a later time, such as the analysis of efficiency of individual workers and the costs of operating service agreements.

Dynamic business planning of employees working in the field and supply logistics contributes to the effectiveness and efficiency of the service, which results in the satisfaction of clients.

The system can inter alia collect data about: the supported facilities and their equipment, service agreements concluded and the conditions of service, equipment, replacement parts and consumables, repair history, and the performance of other services, technicians and their qualifications, stock levels, costs of executed orders, other materials helpful in logistics. Functions available in the field on a mobile device are plan of visits (their execution) and their scenarios, the necessary information such as knowledge base, manuals, data sheets, records and repair history, current guidelines, record of the visit , prioritizing of emergency orders, the addition of new order, choosing from a pool of unallocated orders, update cadastral data, reporting delays, place of residence, readiness, ongoing communication with the control panel and other servicemen, aid in navigating (getting to destination), take pictures (for different purposes), registration of remittance, code recognition, printing documents.

The strengths of the TMS FFA system:

• automate guiding of technicians to the place of failure that contributes to minimizing the response time
• optimization of execution of orders, which significantly improves team productivity and reduces costs
• overall planning of emergency call handling and planned orders, lowering operating costs
• subsystem warning of upcoming service ensuring compliance with SLAs for both emergency notifications and planned notifications, it eliminates the risk of leaving unresolved applications
• TMS FFA interfaces ensure rapid integration with any system via Web services that manage competency of technicians and specialized equipment, allowing for consistent management of their resources and services of subcontractors
• increase the range of services with total control and cost-effectiveness

TMS Finance is designed to be used by financial advisors selling financial services products. It can be characterized, like other TMS systems, by direct access to the system from anywhere via a handheld PDA device or smartphone, as well as possibility to update the central data while visiting the client.

TMS Inkasso system supports the management of the processes of collecting readings, charging and collecting receivables.Its primary use is in the process of collecting data in the area, such as readings of different gauges (gas consumption meters, electricity meters, water meters, etc.) The system complements the basic settlement system with remote access to the necessary information and direct reporting to the central system, and optionally is used for debt collection.It also increases the effectiveness of the management of employees working in the field, improving the use of their potential in terms of the strategy of the company.TMS Inkasso can be used in companies involved in the distribution of media, collecting readings and collecting debt.

The system collects data on all activities carried out by distributed employees working in the field, including their location and route. On the one hand it enables managers to keep track of the progress, on the other hand allows to perform a variety of multi-dimensional analysis at a later time, such as the analysis of effectiveness of individual employees, arrears and others.

TMS Insurance is designed to be used by insurance advisors selling insurance policies and other products. It supports the management of the sales process in an insurance company. The system completes central insurance data system by adding remote access to necessary data and direct reporting to the central system from anywhere via a handheld device such as PDA or smartphone. It increases the effectiveness of the management of employees working in the field allowing for better use of their potential in the implementation of sales strategies.

The system collects data about the activities carried out by distributed employees working in the field, including their location and route. On the one hand it enables managers to keep track of the progress, on the other hand allows to perform a variety of multi-dimensional analysis at a later time, such as the analysis of effectiveness of individual employees, arrears, promotions and others.

Up-to-date management of distributed sales structures contributes to the effectiveness of sales and all the related activities performed by sales representatives.

Our activity is not limited to the applications presented so far. If none of the presented systems meet your needs, you might want to consider ordering and implementing a dedicated system.

Dedicated system may better reflect your needs than the former standard system, contributing to the competitiveness and productivity of your business. It is worth to combine the development of the ordered system with the optimization of business processes, which will increase the benefits coming from automating the process and will streamline business operations. The implemented system can be continuously developed in accordance with the changing conditions of functioning of the company and market trends.

Tailored Mobile Solutions Sp z o.o. offers execution of orders on request of any system using a remote database access from mobile devices, which is a class of systems in which we have the highest competence.